Smooth sailing from our store to your door
At Hermit Gaming, we understand that shipping and returns can be a concern. We've designed our processes to be as clear and customer-friendly as possible, so you can focus on enjoying your new gaming gear. This page outlines everything you need to know about getting your order and what happens if you need to return something.
Shipping information
We primarily ship via USPS and UPS to ensure reliable and efficient delivery. Shipping costs are calculated at checkout based on the weight of your order and your location. You'll receive a tracking number via email once your order has shipped, so you can monitor its progress.
Hassle-free returns
Your satisfaction is our top priority. If you aren't completely satisfied with your purchase, or if your product arrives damaged, we're here to help. We offer returns and replacements for damaged products to ensure you get exactly what you paid for. Contact us within 30 days of receiving your order to initiate a return or replacement.
Dealing with shipping issues
We understand that sometimes things go wrong during shipping. If your product is damaged in transit, we will replace it free of charge. If you ordered a gift that didn't arrive on time, we can offer store credit as compensation. Please contact our customer support team at info@hermitgaming.com and we'll do our best to resolve the issue quickly and fairly.